salviaemporium.com prioritizes the safety and security of customers through various warranty facilities such as Brand Warranty and Service Warranty.

All these warranty facilities give you limited warranty rights from salviaemporium.com. The Limited Warranty Time Period starts on the date of purchase from salviaemporium.com. The limited warranty applies to the  products  purchased from Online Shop salviaemporium.com.

• Before the product undergoes any Servicing process, the Customer must pay the Servicing Fee in full. If the fee is not paid, the Servicing Process cannot begin.
• salviaemporium.com will run Quality Control test to ensure the validity of the product complaint. If the complaint or issues are found to be valid, then salviaemporium will take appropriate measures to rectify the issue complained about  salviaemporium may also send the product to their authorized seller, for expert opinion.
• The servicing process may take 7-15 working days, depending on the product type.
• In an event, where more than 2 calendar days have passed after product delivery, you will no longer be able to claim a return or replacement of your purchased product. However, if the product has a warranty, it will be included within the packaging and can be used to claim the product warranty. All you need to do is make a call to our customer service to claim warranty service.

How Will I Get Warranty If I Live Outside Dhaka?

If you live outside Dhaka, you can send your product via Sundarban Courier Service. After receiving your product, it will take 7-15 working days, depending on the product and its category, to ensure the servicing of your product and its delivery back to you.