What is the procedure to return a product?

You have 2 calendar days after item delivery, to notify us that you want to return your product. If your item meets all the requirements, your return can be initiated by calling our Customer Service at +8801636755412 or notify us through salviaemporium07@gmail.com.

Simply follow the 6 steps stated below:

Step 1: Check if your product meets all the conditions for returning a product.

Step 2: Contact Salvia emporium’s Customer Service to submit a complaint/request for return.

Step 3: Fill in the return form given with the invoice.

Step 4: Choose your preferred method of product return when you call Customer Service.

Step 5: Your returned product will go through a Quality Check.

Step 6: If validated, you will get product Return / Replacement.

NOTE:

★ You must show the original Customer Copy of the Invoice to authenticate your purchase, at the time of handing over the product.

salviaemporium.com has the easiest 2 Days Easy Return Policy.

How much time do you have to return a product?

Items sold on salviaemporium.com can be returned within a period of 2 calendar days from the delivery date, provided they are eligible for return. For example: If you receive your product on the 5th of any month, you have time until the 7th of that month to contact Salviaemporium’s Customer Service centre. Customer Service agents are available from 9:00 am – 10:00 pm, 7 days a week (except on national holidays e.g Eid).

NOTE:

★ You have 2 calendar days from the day you receive your purchased product, to call salviaemporium.com to ensure your return. Unfortunately, we will not accept returns past 2 days of your product delivery, or if you don't have the original copy of the Customer Copy Invoice. If the nature of your complaint refers to damages, we advise you to check if your product has a warranty. Visit our Warranty Policy page for more details.

How do I request for a return?

• Option 1: By calling Salvia emporium’s Customer Service on +8801636755412
• Option 2: Directly drop off the product at the office premises or by post by Sundarban Courier Service.